常见问题解答 Frequently Asked Questions

1.如何调整麻将机牌数 How to change playing mode (#/tiles)?

  1. 先取出所有的麻将牌以防影响操作,然后关闭电源(红色按钮)。Take out all of the mahjong tiles then turn off the power (red button).
  2. 如图为调试按钮,上面是“-”,下面是“+”,用小型螺丝刀按压加减号,按至“00”号手动测试档Use a small size screwdriver and press the "+" (increase) or "-" (decrease) to adjust the number until be“00”. 
  3. 再次开启电源,按单个升降按钮直至指示灯全部亮起,电子显示屏数字为“0”,如图所示。Turn on the power again, press one lifting button until all of the indicator lights up, and the screen shows "0".
  4. 由于已重新归零,因此我们可以关闭电源,把调试按钮按至我们所需要的数码号,再打开电源,投放与数码号相对应的麻将牌进去,此时机器已可以正常投入使用。The last step is turn off the power, adjust the code until the number you want, then turn on power again and put into the mahjong tiles that is exact quantity. Right now your machine can be use normally. 

 

2.第一次玩,如何把两幅麻将牌放到机器。How to put 2 set of mahjong tiles into machine  first time you play?

3.麻将牌28mm,36mm,40mm 和 44mm 尺寸有什么区别?我应该选哪个尺寸?我买的44mm牌的麻将桌,可以放其他size的麻将牌吗?What are the difference among 28mm 36mm 40mm and 44mm mahjong tiles? Which one I should choose? Could I use other size tiles for my 44mm tiles mahjong table?

  1. 请查看下方麻将牌区别介绍,它会帮助您理清所有型号和尺寸的区别,帮助您快速找到您要的麻将牌。Please see below introduction, it will help you find out the difference of mahjong tiles size and styles.
  2. 请点击此链接“麻将尺寸以及款式详细介绍” Please click this link "Introduction of Mahjong Tiles Size and Style"
  3. 每个型号的麻将桌都只能相对应一种尺寸的麻将牌,过大或过小的麻将牌都会导致麻将桌运作异常甚至损坏麻将桌内部主机。Every size table only can use one size mahjong tiles, too large or too small will cause the table machine issues.

4.开关指示灯不亮,机器没有任何反应。  Switch light is off and the machine didn't work.

解决方法 Solve:

  1. 检查供电情况;    Check the power supply
  2. 检查电源插头有没有插好,电源插座是否松动;     Check if the cable loose 
  3. 保险丝是否熔断或接触不良;     Check if the the connection is bad, fuse links
  4. 电源开关可能损坏;  The switch might be broken 
  5. 检查变压器是否没电; Check if the transformer haven't power
5.操作盘上面指示灯亮,按升降键操作盘不动 / 机器工作时,按升降按钮操作盘不动

解决方法:   

  1. 首先试试将轨道里的牌全部取出,关机重新开机;   
  2. 操作盘面板下面插头松脱,接触不良;   
  3. 检查操作盘与主板插头是否松动;    
  4. 检查升降电机与螺丝、光控、开关的情况;  
  5. 检查线路是否磨损。  

6.机器正常工作中,需要补牌 Need to add the missing tiles into the working machine:

解决方法 Solve:   

  1. 在未完成前可同时按两个升降按钮3-5秒, 等功能区上升再放入所需数量的麻将牌   Hold and press both lifting keys for 3-5 seconds, and then put the tiles

 

7.我的麻将机好像卡牌了,怎么办?Ugh, the tiles seem to stuck inside the table. What should I do?   

  1. 首先关闭电源,拆开麻将机台面边框、台面等,使得麻将轨道露出。Turn off table power, remove the frame, sheet panel and all related covers to unveil the tile track. 
  2. 查找致使卡牌的异物并移除即可。Look for the stuff that causes stuck and remove it. 
  3. 友情提示,不要将筹码、硬币等杂物扔进洗牌桶哦!A kindly reminder: please do not throw anything other than tiles in the table. Things like chip, coin and others will stuck the table.

8.如何取出多余的骰子?How to remove the extra dice?

用螺丝刀轻轻地撬起四个玻璃窗卡槽,取出你所不需要的骰子,然后把玻璃盖盖回去即可。Use a screwdriver to pry all of the rabbet of the glass lid up gently, take up the cover and take out the dice what you want, then you can put the glass cover away.

 or

把图中的黑色边框徒手轻轻地拆出来并拿起玻璃盖,取出你所不需要的骰子,然后把玻璃盖和黑色边框条盖回去即可。

Pry the black frame up gently and take up the glass cover and take out the dice what you want, then you can put the glass cover and frame away.

 

 

9.Why should I buy from you and not directly from China or a local distributor of Chinese Tables? 

Every week we get calls from people who purchased directly from China or local USA resellers of cheap Automatic Mahjong Tables and need help because their Automatic Mahjong Table does not work. Many even tell us of how they lost their money once they purchased an Automatic Mahjong Table using western union. Once they pay they never hear from the seller again.

When you ship a single machine directly from China to the USA, chances are that it will be transferred over and over. This will increase the chances of it being thrown around and mishandled. That is why our parts are transported in a full container directly to our Tampa facility. Furthermore, many of the Automatic Mahjong Tables shipped to the USA are refurbished tables. Many are purchased by smaller companies in China and refurbished then shipped to the USA.

Before importing or buying from a local distributor, you should consider how will they handle the warranty? Who would you call for help? How can they provide parts if needed? or help you should the Automatic Mahjong Table does not work? Do they have the technical knowledge? What about the language barriers? When you consider the hidden cost of shipping, customs clearance, taxes and local delivery, many Automatic Mahjong Tables cost the same as ours or even more. And let’s not forget the warranty.

A prudent decision would be to buy in the USA and buy an American brand and save yourself the headache and enjoy a quality product. Buying from us will allow you to spend worry free quality time with friends and family knowing help if needed is just a phone call away.